Refund policy
We want you to be satisfied with your GroundGuard socks. If something isn't right, here's how returns and refunds work.
RETURN WINDOW
You have 14 days from the day you receive your order to request a return. Once your return is approved, please send the item back to us within a further 14 days. Requests made after the initial 14-day window cannot be accepted.
CONDITION OF RETURNED ITEMS
For hygiene reasons, socks can only be returned if they are unworn, unwashed, and in their original packaging, with any tags still attached. Items returned worn, washed, or without their original packaging cannot be refunded. This does not affect your rights regarding faulty or defective items, which are covered below.
HOW TO REQUEST A RETURN
Email us at support@getwildnest.com within 14 days of delivery, including your order number and the reason for the return. We will reply with the return address and instructions. Please do not send items back before contacting us — returns sent without a prior request cannot be processed.
RETURN SHIPPING COSTS
Return shipping is the responsibility of the customer. You are free to use the carrier of your choice, and we recommend using a tracked service, as we cannot issue a refund for a parcel that does not reach us. Original shipping charges are non-refundable, except where the item is faulty, damaged, or not what you ordered.
REFUNDS
Once we receive and inspect your returned item, we will notify you of the outcome. If the return is approved, your refund will be issued to your original payment method within 5 to 10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.
FAULTY, DAMAGED, OR INCORRECT ITEMS
If your order arrives damaged, defective, or is not what you ordered, contact us at support@getwildnest.com within 14 days of delivery with your order number and photos of the issue. We will arrange a replacement or a full refund, including all shipping costs, at no charge to you.
OUR ONE-YEAR GUARANTEE
Separately from this returns policy, every pair of GroundGuard socks is covered for one year against tearing. If a pair tears within a year of purchase, contact us with your order number and a photo and we will send you a replacement pair free of charge. This guarantee covers manufacturing failure, not normal wear or damage caused by misuse.
ORDER CANCELLATIONS
If you need to cancel an order, please contact us as soon as possible. We can cancel orders that have not yet been dispatched. Once an order has shipped, it must be handled through the returns process above.
CONTACT
WildNest
support@getwildnest.com
www.getwildnest.com